Payment Terms are strictly 7 Days (unless otherwise negotiated in quotation).
Overdue payments may incur sad face emoji’s together with late fees or suspended services.
Payment Options are via direct EFT and bank details are provided on invoice.
Currently we are unable to offer credit card payments. All bank details will be provided on the invoice.
Do you offer urgent or same day services?
Yes we offer same day turnaround and fast services, depending on the work required.
Let us know your needs (a phone call is best) and we'll quote for the work and turnaround time.
Fast turnaround times, same day and after-hours services are only available depending
on the work required and only offered when workload permits.
How do you share files with your clients?
We have our very own Client Access Portal so that we can securely share files with you!
We can also share large files via programs like DropBox, Hightail or Yousendit and more.
What about confidentiality?
ONTUIT will not disclose any information that you need to share with us but wish to restrict from wider use.
Wherever really sensitive information needs to be shared with us for the purpose
of us completing the work required, it is a good idea to use a confidentiality or non-disclosure agreement.
This agreement will help formalise our relationship. We are happy to sign confidentiality agreements as part of a service agreement with you.
You can either provide one or we can help you create one that suits.
What is the difference between working ON versus IN my business?
Every minute that you spend working on tasks that can be delegated is a minute that you are not planning, strategizing and building the best business possible. This is why it's important to work on your business, not in your business.
We can work in your business, on a regular or ad-hoc basis, taking over a workload of various projects and routine tasks for you. •This frees up time for you to spend working on building your best business possible.
How does hiring a Business Support Specialist work?
We work virtually (remotely), meaning you don't worry about costs like annual leave, superannuation or payroll tax, and you won’t even have to find us a spot in your office to work – we aim to save you both time and money.
We work with businesses to do tasks they haven’t got time to do, don’t know how to do, or don’t want to do, so they’re freed up to get on with something else.
There are so many ways we can work together; ongoing, ad-hoc, urgently – drop everything and help you straightaway or “help, I don’t know how to do this and need an expert now!”.
Are rates and quotations all excluding GST?
Yes, all our pricing is EXCLUDING GST.
Rates and Quotes will all incur GST when invoiced.
More Questions? Get in touch and let us know how we can help!